domorder

You may delete a registered domain name from your Control Panel within the Money Back Grace Period. Money Back Grace Period
^{(Anchor: mgb)} is the number of days after domain name registration, during which you may delete a domain name to receive a refund.

Refund and Effect of Deletion on Other Services 

Money Back Grace Period of various TLDs ^{(Anchor: mperiod)}

Exceptions 

To Delete a Domain Name within the Money Back Grace Period from your Control Panel ^{(Anchor: delete)}

1. Login to your Control Panel, search for the domain name that you wish to delete and proceed to the Order Details
   view. See details

   About Lock / Suspension 

   Note

   • If the domain name is Locked by , it needs to be first Unlocked
     by , before you can proceed further.

   • If the domain name is Locked by you, the domain name can be deleted even without unlocking it.

   • If the domain name is Suspended by , it needs to be first Unsuspended, before you can proceed further.

   Additional Information

   Unlocking a domain name

   Unsuspending a domain name

2. Click the Delete Order link.

3. On the next page, confirm the Deletion by clicking the Delete Order button. The domain name would be immediately deleted.

Error 

Using the Bulk Modify interface, you can modify the Contact Details of your domain names in bulk.

About Exceptions and Lock / Suspension 

To Modify Contacts in Bulk

1. Login to your Control Panel. See details

2. In the Menu, point to Manage Orders -> Bulk Tools and then click Bulk Modify.

3. Enter the domain names whose Contact information you wish to modify, in the Domain Name field or search for the domain names using the Search form provided on the page.

   Note

   The Seach tool will populate the Domain Name field with the domains names which meet the search criteria.

4. Click the Continue button.

5. Here, you may choose to modify the Contact Details by clicking the Use Another Contact link besides the Contact you want to modify.

   This will open a page listing all the Contacts you have added so far. Details of a particular Contact can be viewed by clicking the View Details link corresponding to that Contact.
   This will open the Contact Details view.

   Click the Contact Id or Email Address link to select the Contact for your domain name. The Contact can also be selected by clicking the
   Use This Contact button in the Contact Details view.

   Contact Archival 

   Note

   Unused Contacts (except Default Contacts) that were created more than six months ago are archived. Archived Contacts will not appear in the List of Contacts, would not be searchable and will not be available for selection during bulk domain name modification.

   Additional Information

   Default Contacts

   You can also add a new Contact by clicking the Add New link in the Contacts list page and then submitting the details.

   Contact Selection 

   Note

   If you chose another Contact for the Registrant, you may choose to use the same Contact as the Technical, Billing and Admininstrative Contacts as well, by selecting
   the Yes radio button besides Use the Registrant Contact information for Technical, Billing and Admin Contacts.

6. Click the Submit button.

Tracking your Bulk Contacts Modification Action

You can track the status of your Bulk Contacts Modification Action from the Running Bulk Actions page.

Bulk Actions Limit 

As a Reseller, you may use the Bulk Lock / Unlock tool to Lock / Unlock multiple domain names belonging to your Customers and / or Sub-Resellers. Typically, you may need to Lock domain names in response to Compliance / Chargeback / Transaction verification cases or when you have not received payment towards a domain name Registration, Renewal, Transfer, etc.

Features of Domain Name Lock

• When you place a Lock on a domain name, all actions available for domain names may still be performed by only you or
  , while the Lock is still in place.

  Types of Actions possible from the Order Details view:

  • Modifying Contact Details,

  • Modifying Name Servers,

  • Registering and managing Child Name Servers,

  • Enabling / disabling Theft Protection,

  • Suspending / Unsuspending a domain name,

  • Moving / Pushing / Transferring a domain name internally to another Customer Account, etc.

• A Transfer [Away] Request for this domain name to another Registrar will fail at the Registry itself and will not be
  allowed

  Note

  Locking domain names in the following TLDs would not prevent Transferring it:

  • .AU

  • .RU

• A domain name Locked by you, can only be Unlocked by you or .

• You will not be able to Unlock a domain name locked by .

• A Customer can not Unlock a domain name under any circumstance.

Exceptions 

To Lock / Unlock Domain Names in Bulk

1. Login to your Reseller Control Panel. See details

2. Here, you have two options:

   • Select domain names from a list:

     • In the Menu, point to Products and then click List All Orders. This would list all Orders under your Reseller account.

       Searching domain names 

       Note

       You may choose to search for specific domain names to Lock / Unlock, by selecting one or more of the following parameters and clicking the Search button:

       • Belonging to: You may choose to view Orders associated with a domain name or belonging to a Customer or a Sub-Reseller. Choose the appropriate option from the drop-down menu and mention either the domain name / Order ID or the Customer Username / ID or the Sub-Reseller Username / ID.

       • For Product: Select Domain Registration from the drop-down menu.

       • With Status: Select the status as Active.

       • Expiry: You may choose to list domain names based on their Expiry status. Select Any, Expired or Expiring in certain number of days.

       • Set to Auto-Renew: You may choose to list domain names for which Auto-Renewal is enabled.

         Additional Information

         Auto-Renewal

       • Purchased between: You may choose to list domain names based on their purchase date. Select the Start Date and End Date to search within this date range.

       • Include Sub-Reseller's results: You may include in the list all domain names belonging to your Sub-Resellers, by selecting this check box.

     • Select the domain names you wish to Lock / Unlock and then click the / button.

     Note

     • You may also provide a list of domain names / Order IDs / Customer IDs / Reseller IDs in the Bulk Actions page, which can be reached by clicking the icon in the List of Orders page.

     • In order to Lock / Unlock more than 50 domain names, you need to increase the number of domain names listed per page from the Results/Page drop-down menu.

   • Enter a list of domain names:

     • In the Menu, point to Products -> Bulk Tools and then click Bulk Lock/Unlock.

     • Enter a list of Domain Names, Order IDs, Customer IDs or Reseller IDs. You can mention upto 1000 Domain Names, Order IDs, Customer IDs or Reseller IDs on separate lines.

       Selecting Customer IDs or Reseller IDs allows you to Lock / Unlock all domain names under the specified Customer(s) / Sub-Reseller(s).

     • Click the / button.

3. You would be displayed a Bulk Lock / Unlock Summary view, alongwith the total number of Orders in the Bulk Lock / Unlock Action.

   Note

   Invalid Orders or Orders not found under your Account will be segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Lock / Unlock Summary page.

   Invalid Orders include:

   • Suspended Orders

   • Orders of TLDs (extensions) for which Lock is not supported

   • Orders under Redemption Period

   • Inactive Orders

   • Locked Orders included in the Lock list or Unlocked Orders included in the Unlock list

   • Orders of Product types other than Domain Registration

4. While placing a Bulk Lock Action, select the exact Reason For Locking as:

   • Compliance Case: In case of a Customer under your Sub-Reseller requesting a Control Panel directly under you. You may Lock the domain name(s) with this reason, while your discussion with the Sub-Reseller is underway.

   • Non-payment: In case you have not received payment towards a domain name Registration, Renewal, Transfer, etc.

   • UDRP/INDRP (Arbitration case): In case of an ongoing trademark-based domain name dispute

   • Customer/Reseller account compromised: In case of unauthorized access of a Customer / Sub-Reseller Account under you. You may Lock the domain name(s) with this reason, while you are investigating the case.

   • Chargeback: In case you have received a chargeback against an online payment made towards a domain name Registration, Renewal, Transfer, etc.

   • Pending Transaction verification: In case you are verifying the details of an online payment made towards a domain name Registration, Renewal, Transfer, etc.

   • Transfer dispute: In case of an ongoing inter-Registrar domain name transfer dispute

   • Legal case: In case of a complaint from a law enforcement agency or a court order

   • Other: Select this option if you wish to provide your own reason for Locking

   The reason will visible to only your immediate Customer / Sub-Reseller from within their Control Panel, in the Lock Action details page.

   Additional Information

   Viewing the entire Action History of a domain name

   Select the Remove lock by Sub-Resellers checkbox if while Unlocking domain names, you also wish to remove any/all Lock(s) placed by your Sub-Resellers on these domain names.

5. Click the Lock / Unlock button to place a Bulk Lock / Unlock Action.

Tracking your Bulk Lock / Unlock Action

• You can track the status of your Bulk Lock / Unlock Action from the Running Bulk Actions page.

  Additional Information

  Listing all Bulk Actions that are currently running in your Account

• You will receive a detailed report of your Bulk Lock / Unlock action once the process completes.

Bulk Actions Limit 

Apart from individually renewing domain names, you may glimpse all expiring domain names and Renew the same in bulk from within your Control Panel.

• If an Order is Suspended, you will have to first get it Unsuspended before proceeding further. Contact our Support Team at to have the Order Unsuspended.

• For Resellers: If an Order is Suspended by either you or , it needs
  to be first Unsuspended, before you may proceed.

• If a Domain Registration Order is Locked, you may still Renew it.

Renewing Orders Individually 

Product and Domain Name Extension Specific Conditions 

Instructions for Customers

1. Login to your Customer Control Panel. See details

2. Here, you have two options:

   • Select Orders from a list:

     • In the Menu, point to Manage Orders and then click List/Search Orders. This would list all Orders under your Customer account.

       Searching Orders 

       Note

       You may choose to search for specific Orders to renew, by selecting one or more of the following parameters and clicking the Search button:

       • Name / Order ID: You may choose to view Orders associated with a domain name. Mention the domain name / Order ID here.

       • For Product: Select the desired Product from the drop-down menu.

         Note

         In order to search for Single Domain Linux Hosting and/or Single Domain Windows Hosting Orders, select the option as Single Domain Hosting.

         In order to search for Multi Domain Linux Hosting and/or Multi Domain Windows Hosting Orders, select the option as Multi Domain Hosting.

         Similarly, in order to search for Reseller Linux Hosting and/or Reseller Windows Hosting Orders, select the option as Reseller Hosting.

       • With Status: Select the status as Active.

       • Expiry: You may choose to list Orders based on their Expiry status. Select Any, Expired or Expiring in certain number of days.

       • Set to Auto-Renew: You may choose to list Orders for which Auto-Renewal is enabled.

         Additional Information

         Auto-Renewal

       • Purchased between: You may choose to list Orders based on their purchase date. Select the Start Date and End Date to search within this date range.

       Note

       You may quickly list Orders by selecting any of the below mentioned Auto Filters:

       • List all Orders: This will list all Orders.

       • Orders Expiring in next 30 days: This will list all Orders expiring in the next 30 days.

       • Expired Orders: This will list all expired Orders.

       • Orders set to Auto-Renew: This will list all Orders for which Auto-Renewal is enabled.

     • Select the Orders you wish to renew and then click the button.

     Note

     • You may also provide a list of domain names / Order IDs in the Bulk Actions page, which can be reached by clicking the icon in the List of Orders page.

     • In order to Renew more than 50 domain names, you need to increase the number of domain names listed per page from the Results/Page drop-down menu.

   • Enter a list of Orders:

     • In the Menu, point to Manage Orders -> Bulk Tools and then click Bulk Renew.

     • Enter a list of Domain Names or Order IDs. You can mention upto 1000 domain names or Order IDs on separate lines.

     • Click the button.

3. You would be displayed a Bulk Renewal Summary view, alongwith the total number of Orders in the Bulk Renewal Action and the total cost of Renewal.

   Note

   • Invalid Orders or Orders not under your Account will segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Renewal Summary page.

     Invalid Orders include:

     • Suspended Orders

     • Locked Orders

     • Orders under Redemption Period

     • Orders already renewed for maximum permissible tenure

     • Orders of Product types for which Bulk Renewal is not supported

   • This tool does not support renewal of premium domains. If a premium name is added on the bulk renewal page, the price displayed at the time of renewal may not be the actual renewal price and the action will fail. Premium domains should be renewed from the Domain Overview page by following the instructions on this page.

   Renewal Duration

   Note

   • By default, all selected Orders will be set to renew for the lowest tenure supported by that particular Order.

     Examples:

     • If you have selected multiple .COM domain names to be renewed in bulk, then each domain name would automatically be renewed for 1 year, since .COM domain names can be
       renewed for a minimum period of a year.

     • If you have selected multiple .AU domain names to be renewed in bulk, then each domain name would automatically be renewed for 2 years, since .AU domain names can be
       renewed for a minimum period of 2 years.

   • You may modify the renewal duration for one or more Orders. The system will automatically display the updated total cost of Renewal.

   • Auto-Renewal will be automatically enabled for those Orders which were previously not set to Auto-Renew. You may disable Auto-Renewal for:

     • select Order(s) by unchecking the checkbox adjacent to the Order(s),

       OR

     • all Order(s) by using the Auto-Renewal toggle.

4. Upon selecting the intended duration, click the Renew Orders button.

5. A Bulk Invoice will be raised for the Renewal of the Orders. You may choose to settle it immediately or at a later stage from the List of Pending Invoices and Debit Notes, which can be access by pointing to My Billing in the Menu and then clicking Pending Payment.

   Note

   If you do not have sufficient funds in your Account, you need to select one of the payment methods and add sufficient funds to cover the cost of renewing these Orders.

Instructions for Resellers

1. Login to your Reseller Control Panel. See details

2. Here, you have two options:

   • Select Orders from a list:

     • In the Menu, point to Products and then click List All Orders. This would list all Orders under your Reseller account.

       Searching Orders 

       Note

       You may choose to search for specific Orders to renew, by selecting one or more of the following parameters and clicking the Search button:

       • Belonging to: You may choose to view Orders associated with a domain name or belonging to a Customer or a Sub-Reseller. Choose the appropriate option from the drop-down menu and mention either the domain name / Order ID or the Customer Username / ID or the Sub-Reseller Username / ID.

       • For Product: Select the desired Product from the drop-down menu.

         Note

         In order to search for Single Domain Linux Hosting and/or Single Domain Windows Hosting Orders, select the option as Single Domain Hosting.

         In order to search for Multi Domain Linux Hosting and/or Multi Domain Windows Hosting Orders, select the option as Multi Domain Hosting.

         Similarly, in order to search for Reseller Linux Hosting and/or Reseller Windows Hosting Orders, select the option as Reseller Hosting.

       • With Status: Select the status as Active.

       • Expiry: You may choose to list Orders based on their Expiry status. Select Any, Expired or Expiring in certain number of days.

       • Set to Auto-Renew: You may choose to list Orders for which Auto-Renewal is enabled.

         Additional Information

         Auto-Renewal

       • Purchased between: You may choose to list Orders based on their purchase date. Select the Start Date and End Date to search within this date range.

       • Include Sub-Reseller's results: You may include in the list all Orders belonging to your Sub-Resellers, by selecting this check box.

       Note

       You may quickly list Orders belonging to your Customers, by selecting any of the below mentioned Auto Filters:

       • List all Orders: This will list all Orders.

       • Orders Expiring in next 30 days: This will list all Orders expiring in the next 30 days.

       • Expired Orders: This will list all expired Orders.

       • Orders set to Auto-Renew: This will list all Orders for which Auto-Renewal is enabled.

     • Select the Orders you wish to renew and then click the button.

     Note

     • You may also provide a list of domain names / Order IDs in the Bulk Actions page, which can be reached by clicking the icon in the List of Orders page.

     • In order to Renew more than 50 domain names, you need to increase the number of domain names listed per page from the Results/Page drop-down menu.

   • Enter a list of Orders:

     • In the Menu, point to Products -> Bulk Tools and then click Bulk Renew.

     • Enter a list of Domain Names or Order IDs. You can mention upto 1000 domain names or Order IDs on separate lines.

     • Click the button.

3. You would be displayed a Bulk Renewal Summary view, alongwith the total number of Orders in the Bulk Renewal Action and the total cost of Renewal.

   Note

   • Invalid Orders or Orders not under your Account will segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Renewal Summary page.

     Invalid Orders include:

     • Suspended Orders

     • Locked Orders

     • Orders under Redemption Period

     • Orders already renewed for maximum permissible tenure

     • Orders of Product types for which Bulk Renewal is not supported

   • This tool does not support renewal of premium domains. If a premium name is added on the bulk renewal page, the price displayed at the time of renewal may not be the actual renewal price and the action will fail. Premium domains should be renewed from the Domain Overview page by following the instructions on this page.

   Renewal Duration

   Note

   • By default, all selected Orders will be set to renew for the lowest tenure supported by that particular Order.

     Examples:

     • If you have selected multiple .COM domain names to be renewed in bulk, then each domain name would automatically be renewed for 1 year, since .COM domain names can be
       renewed for a minimum period of a year.

     • If you have selected multiple .AU domain names to be renewed in bulk, then each domain name would automatically be renewed for 2 years, since .AU domain names can be
       renewed for a minimum period of 2 years.

   • You may modify the renewal duration for one or more Orders. The system will automatically display the updated total cost of Renewal.

     Note

     If you do not have sufficient funds in your Account, the system will display your current Account balance. You need to click the Add Funds button and add sufficient funds to cover the cost of renewing these Orders as well as any transaction fees applicable.

   • Auto-Renewal will be automatically enabled for those Orders which were previously not set to Auto-Renew. You may disable Auto-Renewal for:

     • select Order(s) by unchecking the checkbox adjacent to the Order(s),

       OR

     • all Order(s) by using the Auto-Renewal toggle.

4. You need to choose one of the option as below:

   • Keep Customers' Invoice(s) pending: Through this option, you can choose to renew the Orders while keeping the Customers' Invoice(s) pending. This helps remind your Customer(s) to settle these Invoice(s).

   • Dont create Customers' Invoice(s): Select it if you wish to renew the Orders and do not want the system to generate Customers' Invoice(s). Use this option if you have already received payment for renewing these Orders.

5. Click the Renew Orders button to place a Bulk Renewal Action.

Tracking your Bulk Renewal Action

• You can track the status of your Bulk Renewal Action from the Running Bulk Actions page.

  Additional Information

  Listing all Bulk Actions that are currently running in your Account

• You may execute or cancel your Customers' Bulk Renewal actions that are pending execution, from the Running Bulk Actions page.

• You will receive a detailed report of your Bulk Renewal action once the process completes.

Bulk Actions Limit 

As a Reseller, you may use the Bulk Suspension / Unsuspension tool to Suspend / Unsuspend multiple Orders belonging to your Customers and / or Sub-Resellers. Typically, you may need to Suspend Orders in response to abuse complaints or when you have not received payment towards an Order purchase/registration, renewal, transfer, etc.

Features of Order Suspension

• Suspending a domain name would result in disruption of all services associated with a domain name such web hosting, email hosting, etc..

• The Contact Details and Name Servers of such a domain name can not be modified in this state.

• A Transfer [Away] Request for this domain name to another Registrar will fail at the Registry itself and will not be allowed.

• Order Renewal and Deletion would not be possible.

• An (Internal) Move/Push/Transfer of this Order to another Customer Account would not be possible in this state.

• An Order Suspended by you, can only be Unsuspended by you or .

• You will not be able to Unsuspend an Order Suspended by .

• A Customer can not Unsuspend an Order under any circumstance.

Suspending / Unsuspending Orders Individually 

Exceptions 

To Suspend / Unsuspend Orders in Bulk

1. Login to your Reseller Control Panel. See details

2. Here, you have two options:

   • Select Orders from a list:

     • In the Menu, point to Products and then click List All Orders. This would list all Orders under your Reseller account.

       Searching Orders 

       Note

       You may choose to search for specific Orders to Suspend / Unsuspend, by selecting one or more of the following parameters and clicking the Search button:

       • Belonging to: You may choose to view Orders associated with a domain name or belonging to a Customer or a Sub-Reseller. Choose the appropriate option from the drop-down menu and mention either the domain name / Order ID or the Customer Username / ID or the Sub-Reseller Username / ID.

       • For Product: Select the desired Product from the drop-down menu.

         Note

         In order to search for Single Domain Linux Hosting and/or Single Domain Windows Hosting Orders, select the option as Single Domain Hosting.

         In order to search for Multi Domain Linux Hosting and/or Multi Domain Windows Hosting Orders, select the option as Multi Domain Hosting.

         Similarly, in order to search for Reseller Linux Hosting and/or Reseller Windows Hosting Orders, select the option as Reseller Hosting.

       • With Status: Select the status as Active or Suspended. Generate a list of Active Orders to use the Bulk Suspension tool and list of Suspended Orders to use the Bulk Unsuspension tool.

       • Expiry: You may choose to list Orders based on their Expiry status. Select Any, Expired or Expiring in certain number of days.

       • Set to Auto-Renew: You may choose to list Orders for which Auto-Renewal is enabled.

         Additional Information

         Auto-Renewal

       • Purchased between: You may choose to list Orders based on their purchase date. Select the Start Date and End Date to search within this date range.

       • Include Sub-Reseller's results: You may include in the list all Orders belonging to your Sub-Resellers, by selecting this check box.

     • Select the Orders you wish to Suspend / Unsuspend and then click the / button.

     Note

     • You may also provide a list of domain names / Order IDs / Customer IDs / Reseller IDs in the Bulk Actions page, which can be reached by clicking the icon in the List of Orders page.

     • In order to Suspend / Unsuspend more than 50 domain names, you need to increase the number of domain names listed per page from the Results/Page drop-down menu.

   • Enter a list of Orders:

     • In the Menu, point to Products -> Bulk Tools and then click Bulk Suspend/Unsuspend.

     • Enter a list of Domain Names, Order IDs, Customer IDs or Reseller IDs. You can mention upto 1000 Domain Names, Order IDs, Customer IDs or Reseller IDs on separate lines.

       Selecting Customer IDs or Reseller IDs allows you to Suspend/Unsuspend all Orders under the specified Customer(s) / Sub-Reseller(s).

     • Click the / button.

3. You would be displayed a Bulk Suspend / Unsuspend Summary view, alongwith the total number of Orders in the Bulk Suspend / Unsuspend Action.

   Note

   Invalid Orders or Orders not found under your Account will be segregated from your list. Such Orders can be viewed through the appropriate link(s) displayed on the Bulk Suspend / Unsuspend Summary page.

   Invalid Orders include:

   • Orders Suspended by

   • Orders Locked by

   • Orders of TLDs (extensions) for which Suspension is not supported

   • Orders under Redemption Period

   • Inactive Orders

   • Suspended Orders included in the Suspension list or Active Orders included in the Unsuspension list

4. While placing a Bulk Suspension Action, select the exact Reason For Suspension as:

   • AUP violation: In case the Order is in violation of the terms and conditions of the Acceptable Usage Policy

   • Malware: In case the Order is involved in malware distribution

   • Phishing: In case the Order is involved in phishing activity

   • Scam/Fraud: In case the Order is involved in the running of some scam or fraudulent schemes

   • Spam: In case the Order is involved in spamming activity

   • Non-payment: In case you have not received payment towards an Order purchase/registration, renewal, transfer, etc.

   • Chargeback: In case you have received a chargeback against an online payment made towards an Order purchase/registration, renewal, transfer, etc.

   • Risk Assessment: In case you are verifying the details of an online payment made towards an Order purchase/registration, renewal, transfer, etc.

   • Child Sexual Abuse Material (CSAM): Hosting, distributing or linking to CSAM or content that is harmful to minors

   • Rogue Pharmacy: In case the Order is involved in hosting of illegal, unlicensed pharmacies

   • Whois Inaccuracy: In case the Contact details of the domain name are inaccurate

   • Registered in bad faith: In case of an ongoing trademark-based domain name dispute

   • Trademark/copyright violation: In case of an ongoing trademark-based domain name dispute or use of copyrighted content

   • Court order: In case you have received a court order

   • Other: Select this option if you wish to provide your own reason for Suspension

   The reason will visible to only your immediate Customer / Sub-Reseller from within their Control Panel, in the Suspend Action details page.

   Additional Information

   Viewing the entire Action History of a domain name

   Select the Remove all suspension by Sub-resellers checkbox if while Unsuspending Orders, you also wish to remove any/all Suspension(s) placed by your Sub-Resellers on these Orders.

5. Click the Suspend / Unsuspend button to place a Bulk Suspend / Unsuspend Action.

Tracking your Bulk Suspend / Unsuspend Action

• You can track the status of your Bulk Suspend / Unsuspend Action from the Running Bulk Actions page.

  Additional Information

  Listing all Bulk Actions that are currently running in your Account

• You will receive a detailed report of your Bulk Suspend / Unsuspend action once the process completes.

Bulk Actions Limit 

When you register a domain name, it is registered to you for a certain number of years i.e., until its Registration term expires. If you plan to continue using it beyond its Expiry Date, then you need to renew it.

You can renew your domain name from your Control Panel by following the below mentioned process:

1. Login to your Control Panel. See details

2. Search for the domain name and proceed to the Order Information
   view. See details

3. Click the Renew button.

   About Lock / Suspension 

   Note

   If the domain name is Locked/Suspended, you will have to first get it Unlocked/Unsuspended it before proceeding further.

   For Resellers: If the domain name is Locked by you, you may proceed without
   Unlocking it.

   For Resellers: If the domain name is Locked by , you need
   to get it Unlocked first. Contact our Support Team at .

   For Resellers: If the domain name is Suspended by either you or , it needs
   to be first Unsuspended, before you can proceed.

   Additional Information

   Unlocking a domain name

   Unsuspending a domain name

4. From the Renew for drop-down box, select the numbers of years for which you wish to renew this domain name. You may renew the Privacy Protection service along with the domain name, by selecting the Include Privacy checkbox.

5. Click the Renew Domain Name button.

6. Proceed to Pay for the Renewal.

The Renewal would be affected immediately.

Caveats and Domain Name Extension Specific Conditions 

Error 

Using 's Bulk Privacy Protection feature, you can purchase or enable/disable Privacy Protection for multiple domain names simultaneously.

About Privacy Protection 

Exceptions and Other Conditions 

Instructions for Customers

How do I Purchase Privacy Protection in bulk?

1. Login to your Control Panel. See details

2. In the Menu, navigate to Manage Orders > Bulk Tools > Bulk Privacy Protection > Buy.

3. You may purchase Privacy Protection by mentioning either the relevant Order IDs or the domain names.

   Enter a list of Domain Names or Order IDs. You can mention upto 1000 Domain Names or Order IDs on separate lines.

4. Click on Submit to proceed with Bulk Privacy Purchase.

How do I Enable/Disable Privacy Protection in bulk?

1. Login to your Control Panel. See details

2. In the Menu, navigate to Manage Orders > Bulk Tools > Bulk Privacy Protection > Update.

3. You may enable/disable Privacy Protection by mentioning either the relevant Order IDs or the domain names.

   Enter a list of comma separated Domain Names or Order IDs.

4. Click on Enable Privacy Protection or Disable Privacy Protection button, as the case may be.

Instructions for Resellers

How do I Purchase Privacy Protection in bulk?

1. Login to your Control Panel. See details

2. In the Menu, navigate to Products > Bulk Tools > Bulk Privacy Protection > Buy.

3. You may purchase Privacy Protection by mentioning either the relevant Order IDs or the domain names.

   Enter a list of Domain Names or Order IDs. You can mention upto 1000 Domain Names or Order IDs on separate lines.

4. Click on Submit to proceed with Bulk Privacy Purchase.

How do I Enable/Disable Privacy Protection in bulk?

1. Login to your Control Panel. See details

2. In the Menu, navigate to Products > Bulk Tools > Bulk Privacy Protection > Update.

3. Mention the following details and then the click Enable Privacy Protection or Disable Privacy Protection button, as per the requirement:

   • Enable/Disable Privacy Protection by: Here you may select either:

     • Order Id

     • Domain Name

     • Reseller Id

     • Customer Id

     Note

     Selecting Reseller Id or Customer Id allows you to enable/disable Privacy Protection for all domain names under the specified Sub-Reseller(s)/Customer(s).

   • Ids/Domain Names: Depending upon your choice in the above selection, you need to specify relevant details here as comma-separated values.

   • Reason for Disabling Privacy Protection: You should specify the exact reason due to which you are disabling Privacy Protection for these Orders,
     so that the Sub-Reseller/Customer may view the same from their Control Panel in the Order Details view.

     Note

     The reason is visible to only your immediate Sub-Reseller/Customer.

Bulk Actions Limit 

There are instances where a domain name is successfully transferred to , but it still continues to bear the Inactive Status in the Control Panel.

This happens because of the following reason:

• When a domain name Transfer completes, the Registry makes the necessary modifications to the domain name and adds 1 year to its Registration term.

• The Registry notifies us about successful domain name transfers by means of a daily report.

• On receipt of the report, the system sets all successfully transferred domain names Active in the database.

• If for some reason, there is a delay in the delivery of the report, the domain name cannot automatically be set Active in the system. As such, it continues to remain Inactive.

  This problem would normally be automatically rectified within 24-48 hours.

In any domain name Transfer process, there are three entities involved:

• Domain Name Owner (Registrant)

• Gaining (New) Registrar

• Losing (Current) Registrar

Typically, a domain name is transferred sometime before its Expiry, in order to renew it with the Gaining Registrar. This results in one year getting added to the domain name's Expiry Date. The charges for this one year are collected by the Gaining Registrar. There is, however, a case when it seems as if this one year is not added during the Transfer process.

Precautions recommended when transferring your domain name, if you have renewed it with the Current Registrar post Expiry:

• Do not Transfer the domain name to another Registrar, during the 45 day Auto Renew Period immediately after the Expiry Date of the domain name.

• However, if you have already done the above mistake, then the only recourse is to obtain a refund from the Losing Registrar for the Renewal that you have paid them. There is little scope of getting it considering, most Registrars may not understand this issue or may not have a Refund Policy.

When you place a Bulk Action (like Bulk Registration) within your
Control Panel, it gets queued up for execution by our System. You can view all Bulk Actions that have been placed in your Account by following the below mentioned instructions:

Instructions for Customers

1. Login to your Control Panel. See details

2. In the menu, point to Manage Orders -> Bulk Tools and then click Running Bulk Actions.

3. Here, you will find a list of all bulk actions that are currently being executed on your behalf. Details of these actions are listed under the following columns:

   • Action Type: Depending on the actions performed by you, this could be either Bulk Registration, Bulk Renewal, Bulk Transfer,
     Bulk Lock/Unlock, Bulk Suspension/Unsuspension, Bulk Privacy Protection which are queued for execution.

     Clicking the Action Type link will open a Bulk Action Status screen, with progress details and estimated time to completion.

   • Success: This displays the number of Orders for which a particular Bulk Action has completed.

   • Failed: This displays the number of Orders for which a particular Bulk Action has failed.

   • Pending: This displays the number of Orders for which a particular Bulk Action is yet to be performed.

   • Start Time: This is the Time Stamp when a particular Bulk Action was added in our system for execution.

Instructions for Resellers

1. Login to your Control Panel. See details

2. In the Menu, point to Products -> Bulk Tools and then click Running Bulk Actions.

3. Here, the System will display a list of all bulk actions that are currently being executed on your / your Customers' behalf under the Your Actions / Customer Actions section. Details of these actions are listed under the following columns:

   • Customer: This displays the Customer ID of the Customer who has placed the Bulk Action and will be listed only under the Customer Actions section.

   • Action Type: Depending on the actions performed by you, this could be either Bulk Registration, Bulk Renewal, Bulk Transfer, Bulk Lock/Unlock,
     Bulk Suspension/Unsuspension or Bulk Privacy Protection which are queued for execution.

     Clicking the Action Type link will open a Bulk Action Status screen, with progress details and estimated time to completion.

   • Success: This displays the number of Orders for which a particular Bulk Action has successfully completed.

   • Failed: This displays the number of Orders for which a particular Bulk Action has failed.

   • Pending: This displays the number of Orders for which a particular Bulk Action is yet to be performed.

   • Start Time: This is the Time Stamp when a particular Bulk Action was added in our System for execution.