domorder

Adding Accounts

1. Proceed to the Free Email Service interface. See details

2. Click the Manage Email link. This will bring up the Email Management interface.

   Note

   • The Free Email Service gets activated, when you click the Manage Email link for the first time.

   • For Resellers: The Email Management interface will be displayed only if the Order belongs to a Customer immediately under you. Otherwise, the below error message with be displayed:

     Attention

     You are not allowed to perform this action.

3. Here, you may:

   Note

   Prior to adding accounts, you need to ensure that ownership of your domain name is
   verified. See details

   Otherwise, the below error message will be displayed:

   Attention

   Please activate <domainame> before adding a user

   The system automatically verifies domain name ownership. You may manually verify domain name ownership by following the below mentioned process:

   1. Click the Click here to verify >> link.

   2. Click the Verify Ownership button.

   Adding an Email Account

   1. In the Menu, go to Mail -> Add User.

   2. Provide the following information and click Add User:

      • Name: Provide a First Name and Last Name for the User.

      • Desired Email Address: Provide an email address you wish to assign to this
        user

        Example:

        For John, you may set the email address as [email protected].

      • Alternate Email Address: Provide an alternate email address, where the system can send important communication, such as
        Password reminders.

      • Country of User: Choose the geographical location of this user.

      • Language of User: This will be the language used by the system for all communications with the user.

   Once the account is created, a success page will be displayed. This page will provide details of the account that you have added, including a password that is generated for the user
   and server details for configuring the account in a desktop email client such as Microsoft Outlook, Mozilla Thunderbird, etc.. This information will also be automatically emailed to
   the Alternate Email Address you have provided.

   Additional Information

   Refer the Email Administrator's guide to explore rest of the functionalities of the interface

   Adding an Email Forward

   1. In the Menu, go to Mail -> Add Forward Only Account.

   2. Provide the following details and click Add Account:

      • When a mail arrives at: Provide any user such as sales, support, YourName, etc..

      • Forward to: Provide one or more destination email addresses, each on a separate line.

   Examples

   • You may have [email protected] forwarded to [email protected].

   • Similarly you could have a copy of emails received at [email protected] forwarded to several people by specifying their email addresses on separate lines.

   Additional Information

   Refer the Email Administrator's guide to explore rest of the functionalities of the interface

   Note

   If you want to forward all emails coming to any user on your domain name, you can create a Catch-All Account by following the below mentioned instructions on Adding a Catch-All Account.

   Adding a Catch-All Account

   1. In the Menu, go to Mail -> Manage Catch-All.

   2. Here you have 2 options:

      • Bounce back to the sender: Select this radio button if you do not wish to receive email on any other email address on
        your domain name except the ones already created and simply want to return such mails to the email sender.

      • Forward to the following User/Account: Select this radio button if you wish to forward all emails except the ones
        already created to another email address on this domain name itself. Mention the destination email address in the box provided.

   3. Click Apply to submit your settings.

   Examples

   • If you have set individual Email Forwards for sales and support users on yourdomain.com and want emails being sent to all other users on yourdomain.com to be bounced back to
     the sender, simply select the Bounce back to the sender radio button.

   • If you do not wish to create individual Forwards for each user on yourdomain.com and simply want all emails forwarded to some email address on yourdomain.com, simply
     select the Forward to the following User/Account radio button and specify the destination email address on yourdomain.com.

Modifying, Deleting Email Account, Email Forwards, Catch-All Account and accessing the Email Account through
Webmail, Email client

Free Email Service comprises of the following services:

• Email Account: provides you
  with Email Account(s)
  free with every domain purchase, alongwith POP/IMAP access. Each account comes with MB space.

• Email Forwarding: This service is provided free upon purchase of any Product/Service
  through .

  Note

  Email Forwarding can not be activated if Email Hosting has been activated for the domain name.

Activate the Email Service

1. Proceed to the Free Email Service interface. See details

2. Click the Manage Email link.

   Note

   The Free Email Service will be activated when you click Manage Email for the first time.

Authorize our Email Server to Send/Receive Emails for your Domain Name

Upon activating your Free Email Service, you need to enable our Email Server to be able to send/receive mails for your domain name. The simplest method to allow this is to modify your
domain name's Name Servers
to ours.

You have the following options:

• Change your Domain Name's Name Servers: You would find the list of Name Servers you need to set for your domain name to use the Email Service by clicking on the Name Server Details link under the DNS Management section.

  Note

  If the domain name is not registered with , the Name Servers required to use the Email Service will be displayed.
  You need to set these Name Servers for your domain name through your domain name's registration service provider.

• Change your Domain Name's DNS Records: If you wish to retain the Name Servers of your domain name, instead of
  using 's Name Servers, you would need to create the DNS (MX, CNAME, TXT) Records on your
  existing Name Servers.

  The DNS records are listed in the Email Hosting Management interface under Mail > DNS Configuration.See details

Use the Email Service

You need to create the Free Email Account, Email Forwards and specify other settings through the Email Management
Interface. See details

From time to time may post important announcements within your Control Panel. This announcement would appear to you:

• Immediately upon login into your Control Panel as a full page. After you have read the Announcement, you can click the Proceed button to continue working with your Control Panel.

• Only once as a full page announcement. After you have seen the Announcement once, it would start appearing in the Announcement box, from where you can click on either its Title or Teaser line to view the complete announcement.

• As an Archived Announcement from Help -> Announcements, after the Announcement has expired.

1. Login to your Control Panel. See details

2. In the Menu, point to Help and click Login History.

3. Mention the following parameters and click Search:

   • Login Date: You may specify the duration for which you need the Login History.

   • Ip Address: If you wish to view the Login History from some specific IP Address(s), you may mention it/them here.

   • Order By: You may choose to display the Login History sorted by the Login Dateor Ip Address, through this option.

   Note

   If you click the Search button while leaving all the fields blank, Login History for only the last 1 week will be displayed.

The concept of Locked funds is really simple. Every Order that is processed deducts funds from your Account. However, Bulk
Orders (like Bulk Transfer of Domain Names from another Registrar to ) typically take some time to get processed. The process of executing such
Orders consists of several steps. There is a chance that certain steps may fail
and the Orders do not get processed. Therefore, we lock the requisite funds in
your account when the Order is being processed.

Basically this means that when you pay us for a Bulk Order, we do not utilise those funds immediately. We
lock the funds and begin processing the Order,
in order to prevent the possibility of your account not having funds, at that
time when the Order is processed successfully.
If the processing fails then we release the lock and the funds are again
available in your Account for you to use for any other service.

There might also be cases where a Bulk Order
would not be entirely successful. For such an eventuality, we would lock funds
required for a successful completion of the Request, in the beginning. When the Order is completed, we would deduct
only the amount for which the associated Order was successful, and
the remainder of the Locked funds would be released and available once again in
your Debit Account.

For instance, say you placed a Bulk Registration
Order for 10 Domain Names. The requisite funds for this Order would be Locked,
and the Order would be executed. Now, if only 6 of these Domain Names were
registered, and 4 were unavailable for registration, then the charges for
Registration of 6 Domain Names would only be deducted from your Account, and the
Lock on the rest of the funds would be released.

You can check out the complete
list of Locked funds for all your Orders which are currently in processing by
clicking on My Billing -> Locked Funds. This list shows you the
Orders for which funds have been locked from your account, and the quantum of
funds locked for that Order.

You can list/search Transactions performed against your Customer Account from within your Customer Control Panel.

To List Transactions ^{(Anchor: list)}

1. Login to your Customer Control Panel. See details

2. In the Menu, point to My Billing and then click List Transactions.

   This would provide you with the list of Transactions performed within the last 90 days.

To Search Transactions ^{(Anchor: search)}

1. Login to your Customer Control Panel. See details

2. In the Menu, point to My Billing and then click Search Transactions.

3. Perform a search based on the desired parameters.

   This would provide you with the list of Transactions matching your query, performed within the last 90 days.

To Search Archived Transactions ^{(Anchor: archived)}

Transactions older than 90 days are archived by the system. These would not be included in the list of Transactions generated through the above two methods and need to be retrieved separately.

1. Login to your Customer Control Panel. See details

2. In the Menu, point to My Billing and then click Search Archived Transactions.

3. Perform a search based on the desired parameters.

   This would provide you with the list of archived Transactions matching your query.

You can easily withdraw excess funds from your Customer Account with by requesting for a refund. You may only withdraw funds from
your available Debit Account Balance.

To Request a Refund

1. Login to your Customer Control Panel. See details

2. In the Menu, point to My Billing and click Withdraw Funds.

3. Here you will be displayed Your Current Balance. Enter the Amount you wish to withdraw.

4. In the Refund Description field, mention how you want to receive your refund amount.

   Examples:

   • Refund to my Credit Card

   • Refund to my PayPal Account: [email protected]

   • Refund as Wire Transfer to Bank Account no.: XXX-XXX

   • Refund via cheque to my postal address: XXX

5. Click the Confirm button to send a Refund Request to our Billing Team.

Canceling an Invoice would imply Canceling the Service you had ordered along with it. However, note that you can cancel only those Invoices for which you have not paid.

To cancel an Invoice

1. Login to your Customer Control Panel. See details

2. In your Control Panel point to My Billing and then click Pending Payments.

3. In the list of Pending Invoices, you can select the Invoices you wish to cancel and click the Cancel Button. In the next page, you will be asked to confirm the Cancellation of the Invoice and
   the action associated with it. Proceed after confirming the same.